{"product_id":"customer-experience-5-andrew-priestley-9781914265907","title":"Customer Experience 5","description":"\u003cb\u003eCustomer Experience 5 (CX5)\u003c\/b\u003e\u003cp\u003eIn the fifth bestselling outing, 18 international\u003cb\u003e customer experience\u003c\/b\u003e (CX) professionals share their current best-thinking, strategies and insights for achieving impact and visibility using world-class, best-practice CX principles.\u003c\/p\u003e\u003cp\u003eThis is the much anticipated follow-up fifth volume packed with frontline experience, insight and value for professionals wanting to dramatically enhance the customer experience in their organization.\u003c\/p\u003e\u003cp\u003eIn late 2021, CX3 was ranked in Qualitrics Top Ten must-read CX books. They said: \u003c\/p\u003e\u003cp\u003e\u003ci\u003eThese frontline professionals' personal take on Voice of the Customer (VoC) insights, customer-centric culture and more gives you global insights without having to leave your desk.'\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003eEditors: Naeem Arif, Andrew Priestley.\u003c\/p\u003e\u003cp\u003eContributors are experienced, qualified CX experts and professionals working worldwide including Sirte Pihlaja, Diane Magers, Nick Lygo-Baker, Hamdi Al-Amawi, Philip Rürup, Scott Lee Holloway, Olga Guseva, Georges Essama, Gabriela Geeson, Vaishali Dialani, Natalia Kim, Steve Belgraver, Sebastien Munar, Sandra Thompson, Faran Niaz, Jonathan Daniels and Ahmed Alfaddagi.\u003c\/p\u003e\u003cp\u003eTopics include: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eMachine customers\u003c\/li\u003e\n\u003cli\u003eAI and leveraging digital technology\u003c\/li\u003e\n\u003cli\u003eCX and niche services ie financial services\u003c\/li\u003e\n\u003cli\u003eCX transformations\u003c\/li\u003e\n\u003cli\u003eCustomer Research Insights And Understandings\u003c\/li\u003e\n\u003cli\u003eCX Strategy\u003c\/li\u003e\n\u003cli\u003eMetrics, Measurements And ROI\/ROX\u003c\/li\u003e\n\u003cli\u003eDesign, Implementation And Innovation\u003c\/li\u003e\n\u003cli\u003eCulture And Accountability\u003c\/li\u003e\n\u003cli\u003eCustomer centricity\u003c\/li\u003e\n\u003c\/ul\u003eThe Customer Experience series has quickly become the go-to independent review for CX best practice worldwide.\u003cp\u003eCX; CX strategy; customer experience; CX programmes; CX leadership; VOC; customer experience programming; customer journey; customer leadership; customer satisfaction; net promoter score; Voice of Customer; BoD; customer experience; CX; Voice of Customer VOC; CX leadership; customer journey journey mapping; consumer behaviour; customer service;\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Andrew Priestley, Naeem Arif\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1914265904\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781914265907\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Wm\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/15\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 218\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.62lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.50d","brand":"Andrew Priestley","offers":[{"title":"Paperback","offer_id":46110863098111,"sku":"9781914265907","price":15.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_7bb3f758-df1b-4152-9a45-332930e976f1.jpg?v=1725469986","url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-experience-5-andrew-priestley-9781914265907","provider":"WR Book House","version":"1.0","type":"link"}