{"product_id":"customer-experience-c-shaw-9780230247819","title":"Customer Experience: Future Trends and Insights","description":"Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e C. Shaw,Q. Dibeehi,S. Walden\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0230247814\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780230247819\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Palgrave MacMillan\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/09\/2010\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 199\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.05lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.43h x 6.44w x 0.70d","brand":"C. Shaw","offers":[{"title":"Hardcover","offer_id":47420506079487,"sku":"9780230247819","price":54.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_f44a64fc-ead7-4076-92fd-91153af18e84.jpg?v=1761526125","url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-experience-c-shaw-9780230247819","provider":"WR Book House","version":"1.0","type":"link"}