{"product_id":"customer-experience-excellence-tim-knight-9781398600997","title":"Customer Experience Excellence: The Six Pillars of Growth","description":"\u003cp\u003e\u003cb\u003eDiscover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical guide, providing a model that will help any organization deliver effective and seamless customer \u003c\/b\u003e\u003cb\u003eengagement\u003c\/b\u003e\u003cb\u003e. \u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eCustomer experience (CX) has been a phrase in business lexicon for over 30 years. Seen by many as the last battleground, where winners will gain competitive advantage and increased market share, there is not a company in the world that is not in some way focused on the quality of the experience they deliver. \u003cp\u003e\u003c\/p\u003eHowever, for many businesses, CX is neither a strategic discipline, consistently applied, nor is it a well-trodden path. It's not easy to deliver exceptional customer experience, again and again, and it becomes difficult to have a CX strategy that provides tangible and measurable results. \u003cp\u003e\u003c\/p\u003e\u003cb\u003e\u003ci\u003eCustomer Experience Excellence\u003c\/i\u003e\u003c\/b\u003e provides a route map to CX success. Drawing on a vast body of research collated and curated by the global consulting group KPMG, this book shows how the world's most elite organizations have made excellence a habit, by creating authentic, human connections at scale. Whether dealing with external consumers or internal colleagues, learn how to become an enlightened and agile business and 'think customer' at every single touch point.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Tim Knight, David Conway\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1398600997\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781398600997\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Kogan Page\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 08\/31\/2021\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 272\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.84lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.73d","brand":"Tim Knight","offers":[{"title":"Paperback","offer_id":43982921171199,"sku":"9781398600997","price":25.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_820e6dad-f64c-461c-b28c-7242c33a6f67.jpg?v=1683263698","url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-experience-excellence-tim-knight-9781398600997","provider":"WR Book House","version":"1.0","type":"link"}