{"product_id":"customer-experience-james-seligman-9798201280406","title":"Customer Experience","description":"\u003cp\u003eA book that provides the theory and practice of Customer Experience or CEM. The content explains to the reader the importance of customer loyalty and lifetime value and its bottom-line impact.\u003c\/p\u003e\u003cp\u003ePractical examples are included on building the customer experience journey and going beyond expectations, building a strong relationship between the seller and the buyer. \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e James Seligman\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798201280406\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e James Seligman\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 08\/28\/2021\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 480\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.21lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.97d","brand":"James Seligman","offers":[{"title":"Paperback","offer_id":48446734696703,"sku":"9798201280406","price":20.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_ed4caae8-bf0a-46ce-a892-367223f0f3b4.jpg?v=1777226610","url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-experience-james-seligman-9798201280406","provider":"WR Book House","version":"1.0","type":"link"}