{"product_id":"customer-experience-management-james-seligman-9798667500735","title":"Customer Experience Management: The Experiential Journey","description":"Building Experience Value in organizations. Strategies for Growth and Return on Investment. A dynamic resource on \"experience marketing\" and management Organizations that want to deliver required outcomes can do so by shifting gears from traditional 'command and control tactics', to a more collaborative way of working with customer interactions, ensuring relevant skills and capabilities are made available. By investing in technology, organizations that support the customer experience can provide accurate forecasting, customer insight, and the skills and capabilities regardless of their location and time zone. Processes that span the back office to the front office should provide real-time insight into the interpersonal experience journeys and enable co-creation of goods and services.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e James Seligman\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 8667500739\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798667500735\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/19\/2020\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 626\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 2.00lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 1.39d","brand":"James Seligman","offers":[{"title":"Paperback","offer_id":44584166326527,"sku":"9798667500735","price":25.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_45e45435-a024-413b-8f47-1dbd7fb1f464.jpg?v=1701885672","url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-experience-management-james-seligman-9798667500735","provider":"WR Book House","version":"1.0","type":"link"}