{"product_id":"customer-focus-james-peal-9781500367657","title":"Customer Focus: Culture Change Series","description":"The question is \"what is the core business of any corporation?\" and the answer is to create different shared value for its customers. The second question is \"where does that different shared value get created?\" The answer is in the interface between each employee and the employees and the customers. Hence we ask if the employees in that interface create a different shared value, what should the business of leaders, management and each employee be? The answer to that question is to enthuse and encourage employees so that they can create a different shared value... VINEET NAYAR\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e James Peal\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1500367656\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781500367657\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/29\/2014\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 60\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.28lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 8.50w x 0.16d","brand":"James Peal","offers":[{"title":"Paperback","offer_id":44124224880895,"sku":"9781500367657","price":12.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_30ceb834-980d-480a-8396-a341c9b49456.jpg?v=1687435484","url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-focus-james-peal-9781500367657","provider":"WR Book House","version":"1.0","type":"link"}