{"product_id":"customer-passion-steven-van-belleghem-9781398627826","title":"Customer Passion: 101 Ways to Meet Customer Expectations and Stand Out","description":"\u003cp\u003e\u003cb\u003eBuild a customer culture that drives consistent, human-centred business results.\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cb\u003e\u003ci\u003eCustomer Passion \u003c\/i\u003e\u003c\/b\u003eby \u003cb\u003eSteven Van Belleghem\u003c\/b\u003e is a practical, evidence-based guide for managers, team leads and business strategists who want to translate customer-centric principles into measurable performance. Moving beyond theory, it offers a framework for embedding customer-first behaviour into everyday operations through 101 actionable steps, proven strategies and real-world case studies. \u003cp\u003e\u003c\/p\u003eYou'll discover how to: \u003cbr\u003e- Apply customer experience principles that improve engagement and loyalty\u003cbr\u003e- Implement practical models that turn empathy into operational excellence\u003cbr\u003e- Optimize processes to align automation with authentic human connection\u003cbr\u003e- Develop consistent habits that create emotional impact and brand trust\u003cbr\u003e- Build credibility by applying frameworks used by leading global organizations \u003cp\u003e\u003c\/p\u003eGrounded in real-world insight and shaped by global best practice, \u003cb\u003e\u003ci\u003eCustomer Passion\u003c\/i\u003e\u003c\/b\u003e helps professionals bridge the gap between intention and execution. It equips leaders to implement change, influence culture and strengthen business value through a customer-first approach. \u003cp\u003e\u003c\/p\u003e\u003cb\u003e\u003ci\u003eThemes include: \u003c\/i\u003e\u003c\/b\u003e\u003ci\u003e customer strategy, experience design, behavioural frameworks, culture change, AI integration, service optimization\u003c\/i\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Steven Van Belleghem\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1398627828\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781398627826\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Kogan Page\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/28\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 248\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.78lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.52d","brand":"Steven Van Belleghem","offers":[{"title":"Paperback","offer_id":48807491567871,"sku":"9781398627826","price":38.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-passion-steven-van-belleghem-9781398627826","provider":"WR Book House","version":"1.0","type":"link"}