{"product_id":"customer-satisfaction-measurement-for-iso-bill-self-9781138464452","title":"Customer Satisfaction Measurement for ISO 9000: 2000","description":"For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000. Each step of the customer satisfaction measurement process is explained sequentially and each is linked to appropriate clauses in the ISO 9001:2000 statement.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Bill Self,Greg Roche\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1138464457\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781138464452\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Routledge\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/13\/2017\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 160\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover","brand":"Bill Self","offers":[{"title":"Hardcover","offer_id":48742505906431,"sku":"9781138464452","price":265.0,"currency_code":"USD","in_stock":false}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-satisfaction-measurement-for-iso-bill-self-9781138464452","provider":"WR Book House","version":"1.0","type":"link"}