{"product_id":"customer-service-essentials-robert-e-hinson-9781641136853","title":"Customer Service Essentials: Lessons for Africa and Beyond","description":"\u003cp\u003e\u003cstrong\u003eCustomer Service Essentials\u003c\/strong\u003e is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Robert E. Hinson, Ogechi Adeola, Kojo Oppong Nkrumah\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1641136855\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781641136853\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Information Age Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 08\/13\/2019\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 260\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.81lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.55d","brand":"Robert E. Hinson","offers":[{"title":"Paperback","offer_id":43983251833087,"sku":"9781641136853","price":55.64,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_9a2b88f4-d69d-4f42-ab29-793bd6e33b0c.jpg?v=1683265540","url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-service-essentials-robert-e-hinson-9781641136853","provider":"WR Book House","version":"1.0","type":"link"}