{"product_id":"customer-service-excellence-catherine-mattiske-9781921547270","title":"Customer Service Excellence: Delighting your customers and your manager","description":"\u003cp\u003eCustomer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles.In a selling situation this Learning Short-take helps to uncover customer needs and sell the value of the produce on benefits rather than just price. In a customer service environment this Learning Short-take helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs.The book includes free downloadable job aids and tools.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Catherine Mattiske\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1921547278\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781921547270\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Tpc - The Performance Company\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/01\/2022\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 102\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.28lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.26d","brand":"Catherine Mattiske","offers":[{"title":"Paperback","offer_id":44129651294463,"sku":"9781921547270","price":14.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_9bfa334b-2b2d-4131-b442-1d000565679c.jpg?v=1687465064","url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-service-excellence-catherine-mattiske-9781921547270","provider":"WR Book House","version":"1.0","type":"link"}