{"product_id":"customer-service-for-professionals-in-wendy-leebov-ed-d-9781479364053","title":"Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience","description":"Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self-help tools, staff become clearer on the Sixteen House Rules of Customer Service. They also raise their awareness of their own current behavior compared to the behaviors that reflect great customer service. This booklet makes a great recognition gift and support for individual coaching or staff development with groups. Customer Service has the concrete skills that can lead you and your team to significant progress.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Wendy Leebov Ed D.\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1479364053\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781479364053\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/29\/2012\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 64\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.20lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.80h x 5.80w x 0.30d","brand":"Wendy Leebov Ed D.","offers":[{"title":"Paperback","offer_id":43935631147263,"sku":"9781479364053","price":10.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_5ae6c36a-32a6-4f22-b364-b1fe869e83e2.jpg?v=1681420931","url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-service-for-professionals-in-wendy-leebov-ed-d-9781479364053","provider":"WR Book House","version":"1.0","type":"link"}