{"product_id":"customer-service-in-health-care-kristin-baird-9780787952518","title":"Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence","description":"Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one. \u003cp\u003e\u003c\/p\u003e Creating a culture of service excellence requires planning, preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical, step-by-step process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards.\u003cbr\u003e * Chapters focus on: \u003cbr\u003e * Tools for establishing and measuring customer service teamgoals\u003cbr\u003e * Creating customer service standards unique to yourorganization\u003cbr\u003e * Tips on training sessions\u003cbr\u003e * Strategies for maintaining top-of-mind awareness of customerservice among employees\u003cbr\u003e * Customer service techniques for physicians and nurses\u003cbr\u003e * An overview of customer service as an essential component ofbusiness development and marketing\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Kristin Baird\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0787952516\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780787952518\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Jossey-Bass\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/21\/2000\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 176\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.49lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.88h x 5.98w x 0.44d","brand":"Kristin Baird","offers":[{"title":"Paperback","offer_id":44057341427967,"sku":"9780787952518","price":78.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_938f2f07-5a2f-48e3-add7-b8030164214b.jpg?v=1685046424","url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-service-in-health-care-kristin-baird-9780787952518","provider":"WR Book House","version":"1.0","type":"link"}