{"product_id":"customer-service-in-libraries-charles-harmon-9780810887480","title":"Customer Service in Libraries: Best Practices","description":"\u003cp\u003eIn this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eAs past Public Library Association President Audra Caplan writes in her introduction to this book, \"There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.\" If you've got all that, here are the best practices to make stellar customer service a reality for your library's users.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Charles Harmon\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0810887487\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780810887480\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Scarecrow Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/13\/2013\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 118\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.40lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.90h x 5.90w x 0.50d","brand":"Charles Harmon","offers":[{"title":"Paperback","offer_id":48483713122559,"sku":"9780810887480","price":79.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_aee213f3-889f-4a65-adda-817a6fa2ce68.jpg?v=1778040173","url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-service-in-libraries-charles-harmon-9780810887480","provider":"WR Book House","version":"1.0","type":"link"}