{"product_id":"customer-service-in-procurement-organizations-miguel-salcedo-9781790327775","title":"Customer Service in Procurement Organizations: 3 Principles \u0026 6 Steps to Dramatically Improve Customer Service","description":"This book will show you how to dramatically improve customer service in procurement organizations by implementing a new approach to accurately measure and calculate the new relevant KPI in the procurement world: CSIP℠ (customer service index for procurement organizations). Customer Service is typically measured by using customer satisfaction surveys. In procurement organizations as in many other organizations for that matter, this approach produces inaccurate results because only part of the equation is calculated. With the new approach presented in this book, an integral more complete and accurate Customer Service indicator can be calculated by including not just customer satisfaction data but all other relevant elements that comprise this Key performance indicator (KPI). This book proposes a new definition of Customer Service and presents a new way to measure and calculate customer service in procurement organizations.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Miguel Salcedo\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1790327776\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781790327775\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/22\/2019\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 46\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.22lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.12d","brand":"Miguel Salcedo","offers":[{"title":"Paperback","offer_id":48587896520959,"sku":"9781790327775","price":10.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-service-in-procurement-organizations-miguel-salcedo-9781790327775","provider":"WR Book House","version":"1.0","type":"link"}