{"product_id":"customer-service-is-just-foreplay-brian-appleton-9780996222754","title":"Customer Service Is Just Foreplay: The Modern Customer Experience Will Separate You From The Competition","description":"Business as usual gets a new life in Customer Service is Just Foreplay. This information-packed guide is filled with relevant modern practices and principles that can be applied to any agent or agency in the insurance industry. Client interactions have made a major shift over the past decade. Merely providing good customer service has been surpassed by digital tools and strategies that make up a great customer experience. Mobile apps, online chat and payment systems as well as 24\/7 accessibility aren't just \"extras\" anymore. Agents are charged with evaluating and changing out-of-date business models to keep pace with online competitors. Jason Cass, owner of JDC Insurance Group, is a thought leader, speaker, agency owner and champion for the independent insurance industry. As an entrepreneur, Jason has first-hand experience building a profitable agency that can be run both virtually and digitally. In Customer Service Is Just Foreplay Jason will show you how to do the same.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Brian Appleton, Jason D. Cass\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0996222758\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780996222754\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Cappleton, LLC\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/15\/2015\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 148\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.61lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.40d","brand":"Brian Appleton","offers":[{"title":"Paperback","offer_id":43927214096639,"sku":"9780996222754","price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_52176efb-4b51-4846-8b2b-534e38b1c5b0.jpg?v=1681087520","url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-service-is-just-foreplay-brian-appleton-9780996222754","provider":"WR Book House","version":"1.0","type":"link"}