{"product_id":"customer-service-is-just-foreplay-jason-d-cass-9780996222709","title":"Customer Service Is Just Foreplay: The Modern Customer Experience Will Seperate You From Your Competiition","description":"Business as usual gets a new life in Customer Service is Just Foreplay. This information-packed guide is filled with relevant modern practices and principles that can be applied to any agent or agency in the insurance industry. Client interactions have made a major shift over the past decade. Merely providing good customer service has been surpassed by digital tools and strategies that make up a great customer experience. Mobile apps, online chat and payment systems as well as 24\/7 accessibility aren't just \"extras\" anymore. Agents are charged with evaluating and changing out-of-date business models to keep pace with online competitors. Jason Cass, owner of JDC Insurance Group, is a thought leader, speaker, agency owner and champion for the independent insurance industry. As an entrepreneur, Jason has first-hand experience building a profitable agency that can be run both virtually and digitally.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jason D. Cass, Brian Appleton\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0996222707\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780996222709\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Cappleton, LLC\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/01\/2015\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 148\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.97lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.56d","brand":"Jason D. Cass","offers":[{"title":"Hardcover","offer_id":43927214063871,"sku":"9780996222709","price":24.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_7dd262e0-e84f-4c91-b2d0-db9057d883eb.jpg?v=1681087520","url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-service-is-just-foreplay-jason-d-cass-9780996222709","provider":"WR Book House","version":"1.0","type":"link"}