{"product_id":"customer-service-over-the-phone-stephen-coscia-9781578200467","title":"Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone","description":"Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.;\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Stephen Coscia\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1578200466\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781578200467\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e CRC Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/11\/1999\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 144\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.50lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.05h x 6.04w x 0.39d","brand":"Stephen Coscia","offers":[{"title":"Paperback","offer_id":44567171498239,"sku":"9781578200467","price":28.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_56b4c5ad-b875-4b88-80f6-7fad4543c4be.jpg?v=1701376372","url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-service-over-the-phone-stephen-coscia-9781578200467","provider":"WR Book House","version":"1.0","type":"link"}