{"product_id":"customer-service-representatives-blgs-publishers-9781537719979","title":"Customer Service Representatives: Last-Minute Bottom Line Job Interview Preparation Questions \u0026 Answers for any Customer service professional Job","description":"This book tries to bring together the important information for a last minute preparation in as low as 60 minutes for a career in Customer Service. In this book you will find the most frequently asked job interview questions for both support center and call center environments. It covers questions related to excellent customer service, respecting the customer's time, customer development, workflows, processes and business needs, customer relations, problem resolution, time management, effective customer service, customers' expectations, customers inquiries, customer feedback, resolve problems.It has been well written to make it a very quick read. It also covers non-technical, HR and Personnel questions in brief\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Blgs Publishers\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1537719971\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781537719979\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/16\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 98\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.31lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.20d","brand":"Blgs Publishers","offers":[{"title":"Paperback","offer_id":48175427748095,"sku":"9781537719979","price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_ab6d2f4c-8d90-4c2d-b92b-cddb8af49d19.jpg?v=1771333670","url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-service-representatives-blgs-publishers-9781537719979","provider":"WR Book House","version":"1.0","type":"link"}