{"product_id":"customer-service-rules-steve-hickner-9781938406393","title":"Customer Service Rules!: 52 Ways to Create A Customer-Centric Business","description":"\"The customer is not always right, but he or she is always the customer.\" That's customer service expert Don Gallegos' mantra. His 52 Rules will help you create a company that is focused on giving the best customer service ever. Gallegos' long experience as president of 70-store supermarket chain King Soopers is the basis for the Rules: welcoming customer complaints, empowering employees to handle customers' problems, learning from the best customer service companies, and much more. Read one rule a week-or all 52 at once  Don Gallegos' Customer Service Rules  is your guide to building a business centered on your customers.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Steve Hickner, Don Gallegos\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1938406397\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781938406393\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Brigantine Media\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 08\/25\/2014\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 106\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.26lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.00h x 5.25w x 0.22d","brand":"Steve Hickner","offers":[{"title":"Paperback","offer_id":44125620797695,"sku":"9781938406393","price":15.2,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_ee7ed075-ddb5-4204-b66f-01c5909e9bf7.jpg?v=1687443646","url":"https:\/\/www.whiterainbookhouse.com\/products\/customer-service-rules-steve-hickner-9781938406393","provider":"WR Book House","version":"1.0","type":"link"}