{"product_id":"customers-at-work-w-dunkel-9781349451111","title":"Customers at Work: New Perspectives on Interactive Service Work","description":"Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e W. Dunkel\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1349451118\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781349451111\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Palgrave MacMillan\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/25\/2013\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 257\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.70lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.57d","brand":"W. Dunkel","offers":[{"title":"Paperback","offer_id":48088044011775,"sku":"9781349451111","price":109.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_82bc60dd-ef51-4741-a02e-9f7deeee7815.jpg?v=1769102795","url":"https:\/\/www.whiterainbookhouse.com\/products\/customers-at-work-w-dunkel-9781349451111","provider":"WR Book House","version":"1.0","type":"link"}