{"product_id":"custserv-the-customer-service-culture-dennis-e-gilbert-9781548920425","title":"#CustServ The Customer Service Culture: Improving the Customer's Experience and Yours","description":"One customer buys based on price, another buys based on value. Only one of them will be loyal. Creating an exceptional customer experience is about culture, it is not about a department. Customer service has never been more important and the expectations never more profound. When the customer experience is what drives processes and procedures, and sets the values and standards of delivery by systems and people, the organization will thrive. This powerful thought-provoking resource will help you improve your customer's experience and yours.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Dennis E. Gilbert\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1548920428\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781548920425\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/25\/2017\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 206\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.53lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.99h x 5.24w x 0.47d","brand":"Dennis E. Gilbert","offers":[{"title":"Paperback","offer_id":44124853993727,"sku":"9781548920425","price":15.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_1fea8b5a-899a-441b-a6aa-a6577ce52ad5.jpg?v=1687439209","url":"https:\/\/www.whiterainbookhouse.com\/products\/custserv-the-customer-service-culture-dennis-e-gilbert-9781548920425","provider":"WR Book House","version":"1.0","type":"link"}