{"product_id":"defeat-the-drama-kirsten-e-ross-mlir-sphr-9781478722830","title":"Defeat the Drama!: Strategies to Get Your Team Fueled, Focused and Fired Up for Great Service","description":"Drama in the workplace comes in many forms, and most of us recognize it when we see it: feuding co-workers, employees who bring life issues to work, inconsistent expectations among departments, top performers resenting colleagues who skate by. Author and expert coach Kirsten Ross uses the term drama broadly to describe anything that shifts an employee's focus away from where it should be, on your customers and business mission. As a leader, you can create a culture that is aligned with your mission and free of drama. Defeat the Drama  empowers you to do exactly that, with practical, inspiring steps to build a mission-focused team. If you're ready to take your business to the next level, and create a service-oriented culture, Defeat the Drama  is the dynamic, supportive tool you've been looking for. \"Kirsten's ability to clearly and quickly identify roadblocks to success...has made a powerful difference for McKinley. She is an expert at guiding leaders through the most difficult and pervasive challenges.\" Karen Andrews, Chief Administrative Officer, McKinley and Assoc., Inc.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Kirsten E. Ross Mlir Sphr\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1478722835\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781478722830\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Outskirts Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/26\/2013\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 248\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.81lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.56d","brand":"Kirsten E. Ross Mlir Sphr","offers":[{"title":"Paperback","offer_id":44716410306815,"sku":"9781478722830","price":19.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_ceff2b36-8406-4b2c-a364-153f2b82e558.jpg?v=1705682226","url":"https:\/\/www.whiterainbookhouse.com\/products\/defeat-the-drama-kirsten-e-ross-mlir-sphr-9781478722830","provider":"WR Book House","version":"1.0","type":"link"}