{"product_id":"deliver-what-matters-jimmie-butler-9798995279228","title":"Deliver What Matters: Earning Trust by Redesigning Government Digital Delivery","description":"\u003cp\u003e\u003cb\u003eIf users had a choice-if they could go somewhere else to get what they need-would they still choose your government technology solution?\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eMost wouldn't-and deep down, we know it.\u003c\/p\u003e\u003cp\u003e\u003cb\u003e\u003ci\u003e\"As a federal government product leader, I saw my world on nearly every page of this book. If you're trying to lead products in government, this book will both validate your experience and challenge you to think differently about what it takes to deliver real outcomes.\"\u003c\/i\u003e\u003c\/b\u003e - Alonna Barnhart, Senior Federal Program Manager \u0026amp; Technical Advisor\u003c\/p\u003e\u003cp\u003eAgencies have invested heavily in Agile, modernization, and user experience. Delivery has improved. Outcomes have not. Users are still frustrated. Teams still struggle to make meaningful progress. Trust-both public and internal-remains low.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eThis isn't a people problem. It isn't a technology problem. It's an operating model problem.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eGovernment IT is still organized around delivering work-not improving outcomes. Most transformation efforts fall short for the same reason. They layer modern practices onto an outdated Service-Provider Model-one that treats technology teams as order takers instead of outcome owners.\u003c\/p\u003e\u003cp\u003eIn this model: \u003c\/p\u003eWork is defined upstream and handed down\u003cbr\u003eSuccess is measured by completion, not impact\u003cbr\u003eOwnership is fragmented across teams and contracts\u003cbr\u003eDelivery is disconnected from the outcomes it's meant to achieve\u003cp\u003e\u003cb\u003e\u003ci\u003e\"Deliver What Matters is extremely valuable for leaders who already feel that something is broken but haven't been able to clearly articulate why.\"\u003c\/i\u003e \u003c\/b\u003e- Ganesh Patil, President \u0026amp; CEO, Spectiva Group\u003c\/p\u003e\u003cp\u003e\u003cb\u003eThrough the story of a government program and the people inside it\u003c\/b\u003e, you'll experience the system as it actually operates. You'll follow Maria-trying, unsuccessfully, to access basic government services-and the teams working behind the scenes to help her. They're doing their jobs. The technology works as designed. And yet, Maria still isn't served. That's a failure of design.\u003c\/p\u003e\u003cp\u003eYou'll see what changes when that same program adopts a different way of working-and finally delivers an outcome that matters.\u003c\/p\u003e\u003cp\u003e\u003cb\u003e\u003ci\u003e\"Jimmie Butler offers more than a point of view-he provides a practical blueprint for restoring trust through delivery.\" \u003c\/i\u003e\u003c\/b\u003e- Bill Pratt, Former Director, Enterprise Technology Governance, DHS\u003c\/p\u003e\u003cp\u003eDeliver What Matters introduces a Product-Led approach to government delivery-one that reconnects strategy, teams, and outcomes into a continuous system of learning and improvement.\u003c\/p\u003e\u003cp\u003eYou'll learn how to: \u003c\/p\u003eMove from delivering work to owning outcomes\u003cbr\u003eReplace requirements with testable assumptions\u003cbr\u003eUse delivery to generate signals that guide decisions\u003cbr\u003eAlign authority with accountability so teams can act\u003cbr\u003eMeasure progress based on impact\u003cp\u003eWith decades of experience leading government IT programs and Agile delivery at scale, Jimmie Butler shows why systems that \"work as designed\" still fail-and what it takes to make them work differently.\u003c\/p\u003e\u003cp\u003eYou don't need a reorganization, perfect conditions, or a top-down mandate to begin. This book shows how to: \u003c\/p\u003eStart where you are-without waiting for permission\u003cbr\u003eCreate space for change that can actually hold\u003cbr\u003eTake practical steps you can apply immediately\u003cbr\u003eBuild momentum that spreads as results become visible\u003cp\u003e\u003cb\u003e\u003ci\u003e\"No matter where you sit in the system, it offers practical ways to start moving it forward.\"\u003c\/i\u003e\u003c\/b\u003e - Kirstin Tatagiri, Scrum Master, Government Contractor\u003c\/p\u003e\u003cp\u003eOver time, this shift leads to something more: a system where learning, adaptation, and mission impact are built into how delivery works.\u003c\/p\u003eWhere outcomes improve continuously\u003cbr\u003eWhere teams are empowered to act\u003cbr\u003eWhere trust is earned through experience-not intent\u003cp\u003eStop settling for delivery that optimizes for activity over impact.\u003cbr\u003eStop acting as an order taker.\u003cbr\u003e\u003cb\u003eStart delivering what matters.\u003c\/b\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jimmie Butler\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798995279228\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Jimmie Butler\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/24\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 220\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.66lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.46d","brand":"Jimmie Butler","offers":[{"title":"Paperback","offer_id":48623687762175,"sku":"9798995279228","price":19.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/deliver-what-matters-jimmie-butler-9798995279228","provider":"WR Book House","version":"1.0","type":"link"}