{"product_id":"delivering-the-customer-experience-mark-f-dorgan-9781453823989","title":"Delivering the Customer Experience: Creating Attainable Dreams A Guide for Retail Teams","description":"Using more than 50 best practice examples from successful retailers globally, in this book retail thought leader and business strategist Dr Mark Dorgan offers a practical framework you can use to design and deliver a differentiated retail customer experience in the store and in multi-channel retailing. Using straight-forward descriptions of the key concepts, best practice cases and practical tool sets, the book offers retail teams and others who deal with consumers a clear and practical approach to delivering the customer experience in-store, on-line, on-mobile and across channels, tapping into both established retail best practices and strategies for responding to new consumer trends.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Mark F. Dorgan\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1453823980\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781453823989\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/15\/2010\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 140\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.56lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 10.00h x 7.00w x 0.30d","brand":"Mark F. Dorgan","offers":[{"title":"Paperback","offer_id":48436606828799,"sku":"9781453823989","price":14.41,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_048e00cd-df8f-45f4-acd9-5a7d81e879f8.jpg?v=1777157123","url":"https:\/\/www.whiterainbookhouse.com\/products\/delivering-the-customer-experience-mark-f-dorgan-9781453823989","provider":"WR Book House","version":"1.0","type":"link"}