{"product_id":"design-strategies-in-public-services-maria-cucciniello-9781009451741","title":"Design Strategies in Public Services","description":"This Element explores the transformative impact of integrating service design principles into public management and administration, championing a user-centred approach and co-design methodology. By reviewing existing literature, the authors define the scope and applications of service design within public administration and present three empirical studies to evaluate its implementation in public services. These studies reveal a trend towards embracing co-design and digital technologies, advancing a citizen-centred strategy for public service design. This approach prioritizes value creation and responsiveness, highlighting the importance of involving users and providers in the development of services that meet changing needs and promote inclusion. Combining theoretical insights with practical solutions, the Element offers a comprehensive framework for public management research. It highlights the need for ongoing engagement and integration of user experiences, presenting an effective strategy to navigate the complexities of public service design. This title is also available as Open Access on Cambridge Core.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Maria Cucciniello,Greta Nasi,Gregory Porumbescu\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 100945174X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781009451741\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Cambridge University Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/31\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 75\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover","brand":"Maria Cucciniello","offers":[{"title":"Hardcover","offer_id":47965104013567,"sku":"9781009451741","price":70.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_2f9a9760-b261-485d-8fb9-6267746be175.jpg?v=1767278454","url":"https:\/\/www.whiterainbookhouse.com\/products\/design-strategies-in-public-services-maria-cucciniello-9781009451741","provider":"WR Book House","version":"1.0","type":"link"}