{"product_id":"designing-for-service-daniela-sangiorgi-9781474250139","title":"Designing for Service: Key Issues and New Directions","description":"Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. \u003cb\u003eDesigning for Service\u003c\/b\u003e brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. \u003cb\u003eDesigning for Service\u003c\/b\u003e aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development\u003cb\u003e \u003c\/b\u003ebeyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Daniela Sangiorgi\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1474250130\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781474250139\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Bloomsbury Academic\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/23\/2017\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 288\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.55lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.70h x 6.70w x 0.80d","brand":"Daniela Sangiorgi","offers":[{"title":"Hardcover","offer_id":47244137169151,"sku":"9781474250139","price":160.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_30becd68-9d87-40d5-aa6f-81307322f0dd.jpg?v=1758135026","url":"https:\/\/www.whiterainbookhouse.com\/products\/designing-for-service-daniela-sangiorgi-9781474250139","provider":"WR Book House","version":"1.0","type":"link"}