{"product_id":"designing-service-excellence-brian-hunt-9780367783747","title":"Designing Service Excellence: People and Technology","description":"\u003cp\u003eThe moment of truth-that instant when consumers experience and judge service quality-often decides business success. This research-driven book provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and public\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Brian Hunt,Toni Ivergard\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0367783746\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780367783747\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e CRC Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/31\/2021\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 194\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.62lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.42d\u003c\/p\u003e","brand":"Brian Hunt","offers":[{"title":"Paperback","offer_id":48443440922879,"sku":"9780367783747","price":68.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_0a5d3426-2be2-4985-b037-4cd041ca389e.jpg?v=1777205544","url":"https:\/\/www.whiterainbookhouse.com\/products\/designing-service-excellence-brian-hunt-9780367783747","provider":"WR Book House","version":"1.0","type":"link"}