{"product_id":"difficult-people-made-easy-eleanor-shakiba-9781742578323","title":"Difficult People Made Easy: Practical Advice for Solving Your People Problems and Getting the Most Out of Your Workplace","description":"\u003cp\u003eYour people problems CAN be solved.\u003c\/p\u003e\u003cp\u003eYou're a competent professional. You excel at the technical side of your work. But so far no-one has taught you how to handle 'difficult people' or toxic team dynamics. That's where this book comes in.\u003c\/p\u003e\u003cp\u003eDifficult People Made Easy explains how you need to THINK and SPEAK when faced with a difficult colleague. Then it reveals specific words and actions you can use.\u003c\/p\u003e\u003cp\u003e- Set firm boundaries on what you will - and won't - take from aggressive or spiteful people.\u003c\/p\u003e\u003cp\u003e- Avoid using words which trigger defensive reactions from others.\u003c\/p\u003e\u003cp\u003e- Look and sound confident no matter who you're dealing with.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Eleanor Shakiba\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1742578322\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781742578323\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e New Holland Publishers\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/02\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 280\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.74lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.23h x 5.38w x 0.93d","brand":"Eleanor Shakiba","offers":[{"title":"Paperback","offer_id":44078612283647,"sku":"9781742578323","price":16.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_1e44c67f-244f-4bc4-910b-ef24d861d998.jpg?v=1685476497","url":"https:\/\/www.whiterainbookhouse.com\/products\/difficult-people-made-easy-eleanor-shakiba-9781742578323","provider":"WR Book House","version":"1.0","type":"link"}