{"product_id":"digital-delight-greg-kihlstrom-9781690018636","title":"Digital Delight: Second Edition: Planning, measuring, and optimizing great digital customer and employee experiences","description":"We are living in the age of experience. With the proliferation of tools that allow better and more holistic design of customer experience and employee experience, comes an increased ability to measure, analyze, and optimize. This new age of increased integration means that successful CX and EX involves many teams and departments within an organization to become successful.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Greg Kihlstr\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1690018631\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781690018636\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/02\/2019\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 180\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.55lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.38d","brand":"Greg Kihlstr","offers":[{"title":"Paperback","offer_id":43941553602815,"sku":"9781690018636","price":12.97,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_87acad3f-e860-44c3-8be4-968e4441b3ce.jpg?v=1681453588","url":"https:\/\/www.whiterainbookhouse.com\/products\/digital-delight-greg-kihlstrom-9781690018636","provider":"WR Book House","version":"1.0","type":"link"}