{"product_id":"dispatch-culture-todd-lawrence-9798285258469","title":"Dispatch Culture: A Leadership Field Guide: Lessons in Chaos, Coffee, and Culture from a 911 Center Built to Break","description":"\u003cp\u003eWhat do you do when the 911 center is broken and nobody wants to admit it?\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eTodd Lawrence walked into a federal dispatch center that was drowning in grievances, burned-out employees, and outdated systems-and turned it into one of the best-run operations in the Air Force.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eDispatch Culture is a brutally honest and hilarious leadership memoir that shows how one caffeinated, ADHD-diagnosed supervisor used humor, grit, and empathy to rebuild trust and change the culture-from the console up.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWhether you're a new supervisor, a dispatcher, or just someone who believes in fixing broken systems, this book will leave you with real tools, raw lessons, and more than a few laughs.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Todd Lawrence\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798285258469\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/25\/2025\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 74\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.33lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.19d","brand":"Todd Lawrence","offers":[{"title":"Paperback","offer_id":48852659929343,"sku":"9798285258469","price":14.2,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/dispatch-culture-todd-lawrence-9798285258469","provider":"WR Book House","version":"1.0","type":"link"}