{"product_id":"dispatcher-stress-joe-serio-ph-d-9781704361949","title":"Dispatcher Stress: 50 Lessons on Beating the Burnout","description":"Working in a 9-1-1 communications center can take a toll. Recent studies have proven the link between handling traumatic calls of life-threatening nature and the onset of burnout, compassion fatigue, and even PTSD symptoms. Over the life of a 9-1-1 professional's career, these symptoms- including emotional numbing, avoidance and isolation, and hypervigilance- can cause effects felt both on and off the job. We may grow disconnected from callers and coworkers, seem distant to family and friends, and perceive the world in a different way. Those who thrive in their 9-1-1 career for the long haul - to retirement and beyond - do something differently. With the tools and perspectives found in this book, every 9-1-1 professional can more easily leave work and work, sleep better and chart a course for less stress and more happiness. \u003cp\u003e\u003c\/p\u003eWritten by a former 9-1-1 dispatcher with the Los Angeles Police Department, the tools are tried and true. A short and accessible read, this book is found in 9-1-1 centers all across the country, praised for its easy-to-use takeaways and relatable voice. Perfect for reading while at the console. The primary author, Adam Timm, spent over 10 years as a 9-1-1 dispatcher and grappled with years of burnout before finding a way out. He now travels around the country offering training classes and consulting services through his company The Healthy Dispatcher.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Joe Serio, Adam Timm\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 170436194X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781704361949\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/15\/2015\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 138\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.43lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.30d","brand":"Joe Serio","offers":[{"title":"Paperback","offer_id":43995232895231,"sku":"9781704361949","price":19.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_bbeef5ca-5918-462a-a76f-aa5d9ef4ad1b.jpg?v=1683334623","url":"https:\/\/www.whiterainbookhouse.com\/products\/dispatcher-stress-joe-serio-ph-d-9781704361949","provider":"WR Book House","version":"1.0","type":"link"}