{"product_id":"dont-shoot-the-customer-derek-warinner-9781678013592","title":"Don't Shoot the Customer","description":"The customer is always right... right? With a collection of short, true stories, Derek Warinner and Lorraine Guerra explore situations where the customer is so wrong, and yet so right, with humor and the wisdom we need to learn, so our businesses grow to serve them better. Don't shoot the customer... thank them.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Derek Warinner, Lorraine Guerra\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1678013595\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781678013592\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Lulu.com\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/15\/2020\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 64\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.22lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.13d","brand":"Derek Warinner","offers":[{"title":"Paperback","offer_id":43943947108607,"sku":"9781678013592","price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_fb5ec2f4-cce7-4d6d-bb67-802d026a4d55.jpg?v=1681500916","url":"https:\/\/www.whiterainbookhouse.com\/products\/dont-shoot-the-customer-derek-warinner-9781678013592","provider":"WR Book House","version":"1.0","type":"link"}