{"product_id":"e-service-roland-t-rust-9780765608062","title":"E-Service: New Directions in Theory and Practice: New Directions in Theory and Practice","description":"This text provides a collection of different perspectives on \"e-Service\" and a unified framework to understand it. It focuses on: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Roland T. Rust,P. K. Kannan\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0765608065\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780765608062\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Routledge\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/31\/2002\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 348\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.44lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.28h x 6.32w x 1.05d","brand":"Roland T. Rust","offers":[{"title":"Hardcover","offer_id":48065110769919,"sku":"9780765608062","price":270.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_f267db84-c176-48bf-b17b-ee4e8c0eb3f5.jpg?v=1768673057","url":"https:\/\/www.whiterainbookhouse.com\/products\/e-service-roland-t-rust-9780765608062","provider":"WR Book House","version":"1.0","type":"link"}