{"product_id":"effective-apology-john-kador-9781576759011","title":"Effective Apology: Mending Fences, Building Bridges, and Restoring Trust","description":"Politicians apologizing, celebrities needing to apologize, and business leaders failing at the attempt fill today's headlines. In fact, we all have occasion to apologize. But we don't need more apologies, says John Kador. We need more \u003ci\u003eeffective\u003c\/i\u003e ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all. \u003cbr\u003e \u003ci\u003eEffective Apology\u003c\/i\u003e challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions--what Kador calls the Five Rs--of a wholehearted apology, one that heals and renews. Kador also offers advice on how to accept or reject an apology, ten apology dos and don'ts, and a quiz to test your Apology Quotient. \u003cp\u003e\u003c\/p\u003e The willingness to apologize signals strength, character, and integrity--real leadership is impossible without it. With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make apology work in the real world.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e John Kador\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1576759016\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781576759011\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Berrett-Koehler Publishers\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/04\/2009\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 288\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.77lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.44h x 5.54w x 0.76d\u003cbr\u003e\u003cbr\u003e\u003cb\u003eReview Citation(s): \u003c\/b\u003e\u003cbr\u003e\u003ci\u003eReference and Research Bk News\u003c\/i\u003e 08\/01\/2009 pg. 100","brand":"John Kador","offers":[{"title":"Paperback","offer_id":48153761251583,"sku":"9781576759011","price":19.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_b0443d46-bca1-4da0-adc8-3da441a1ebbc.jpg?v=1770785651","url":"https:\/\/www.whiterainbookhouse.com\/products\/effective-apology-john-kador-9781576759011","provider":"WR Book House","version":"1.0","type":"link"}