{"product_id":"elicitation-in-action-christonikos-zonafos-9798277558140","title":"Elicitation in Action","description":"\u003cp\u003e\u003cb\u003eElicitation in Action by Christonikos Zonafos\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eElicitation in Action\u003c\/i\u003e helps Business Analysts move beyond basic interviews and develop elicitation skills that uncover what people really mean, not just what they first express.\u003cbr\u003eIt focuses on the practical techniques that turn conversations, workshops, documents, and observations into reliable understanding.\u003c\/p\u003e\u003cp\u003eInside, you'll learn how to: \u003cbr\u003e- Prepare discovery with purpose and direction\u003cbr\u003e- Ask questions that reveal assumptions and hidden constraints\u003cbr\u003e- Use artefacts, data, and system behaviour to validate what you hear\u003cbr\u003e- Navigate conflicting information with calm and structure\u003cbr\u003e- Run interviews, observations, and reviews that stay focused and productive\u003cbr\u003e- Turn raw information into clear, dependable insight\u003c\/p\u003e\u003cp\u003eWritten by \u003cb\u003eChristonikos Zonafos\u003c\/b\u003e, author of \u003ci\u003eBusiness Analysis: A Practical Guide\u003c\/i\u003e, this second volume in the \u003ci\u003eBusiness Analysis Mini Guides\u003c\/i\u003e series distils years of field experience into clear, actionable steps you can apply immediately.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Christonikos Zonafos\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798277558140\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/02\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 50\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.18lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.10d","brand":"Christonikos Zonafos","offers":[{"title":"Paperback","offer_id":48443198537983,"sku":"9798277558140","price":7.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_1fd59c2e-c4e8-4cf8-a9c3-82e65aa27fec.jpg?v=1777202510","url":"https:\/\/www.whiterainbookhouse.com\/products\/elicitation-in-action-christonikos-zonafos-9798277558140","provider":"WR Book House","version":"1.0","type":"link"}