{"product_id":"emerging-ito-and-bpo-markets-joseph-w-rottman-9780769549187","title":"Emerging ITO and BPO Markets: Rural Sourcing and Impact Sourcing","description":"\u003cp\u003eThis publication explores two overlapping niche sourcing markets: rural sourcing and impact sourcing. Rural sourcing is the practice of locating information technology outsourcing (ITO) or business process outsourcing (BPO) delivery centers in low-cost, non-urban areas. Impact sourcing is the practice of hiring and training marginalized people in ITO or BPO services who normally would have few opportunities for good employment. Rural sourcing and impact sourcing intersect when marginalized people in rural areas are hired, trained, and employed in ITO or BPO businesses. \u003c\/p\u003e \u003cp\u003eBased on 62 interviews with providers and clients in the US, Israel, India, and China, this concise study discusses challenges, best practices, and lessons for providers seeking to build ITO and BPO capabilities in remote areas or with unique populations and for clients seeking to buy their services.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Joseph W. Rottman, Erran Carmel, Mary C. Lacity\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0769549187\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780769549187\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e IEEE Computer Society Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/17\/2012\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 84\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.36lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 10.00h x 7.01w x 0.17d","brand":"Joseph W. Rottman","offers":[{"title":"Paperback","offer_id":44059681915135,"sku":"9780769549187","price":19.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_a3f513c2-20f5-4cfe-809d-1577f416fa8b.jpg?v=1685059701","url":"https:\/\/www.whiterainbookhouse.com\/products\/emerging-ito-and-bpo-markets-joseph-w-rottman-9780769549187","provider":"WR Book House","version":"1.0","type":"link"}