{"product_id":"emotional-labor-mary-e-guy-9780765621160","title":"Emotional Labor: Putting the Service in Public Service","description":"Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Mary E. Guy,Meredith a. Newman,Sharon H. Mastracci\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0765621169\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780765621160\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Routledge\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/15\/2008\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 256\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.10lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.01h x 6.39w x 0.78d\u003cbr\u003e\u003cbr\u003e\u003cb\u003eReview Citation(s): \u003c\/b\u003e\u003cbr\u003e\u003ci\u003eReference and Research Bk News\u003c\/i\u003e 05\/01\/2008 pg. 139","brand":"Mary E. Guy","offers":[{"title":"Hardcover","offer_id":48086838739199,"sku":"9780765621160","price":270.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_ee271bca-6f43-4795-aa54-790c081af8a3.jpg?v=1769096878","url":"https:\/\/www.whiterainbookhouse.com\/products\/emotional-labor-mary-e-guy-9780765621160","provider":"WR Book House","version":"1.0","type":"link"}