{"product_id":"everyones-problem-solving-handbook-michael-r-kelly-9781138464124","title":"Everyone's Problem Solving Handbook: Step-By-Step Solutions for Quality Improvement","description":"\u003cp\u003eThe author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eFive-Step Problem-Solving Process \u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eIdentify the problem: Clearly state what needs improvement. \u003c\/p\u003e\u003cp\u003eAnalyze: Determine what causes the problem to occur. \u003c\/p\u003e\u003col\u003e \u003cli\u003eEvaluate Alternatives: Identify and select actions to reduce or eliminate the problem.\u003c\/li\u003e \u003cli\u003eTest Implement: Implement these actions on a trial basis to determine their effectiveness.\u003c\/li\u003e \u003cli\u003eStandardize: Ensure that useful actions are preserved.\u003c\/li\u003e \u003c\/ol\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Michael R. Kelly\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1138464120\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781138464124\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Routledge\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/14\/2017\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 176\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover","brand":"Michael R. Kelly","offers":[{"title":"Hardcover","offer_id":48447846088959,"sku":"9781138464124","price":255.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_ee46752a-b291-49bb-80ff-61357bf298aa.jpg?v=1777235200","url":"https:\/\/www.whiterainbookhouse.com\/products\/everyones-problem-solving-handbook-michael-r-kelly-9781138464124","provider":"WR Book House","version":"1.0","type":"link"}