{"product_id":"excellence-in-managing-worldwide-customer-thomas-a-cook-9781482226195","title":"Excellence in Managing Worldwide Customer Relationships","description":"\u003cp\u003eThis book will first look at the obstacles in customer service management and provide a 10-step process for developing a best-practices approach that offers the best opportunity for excellence, world class initiatives, and high client satisfaction and retention levels. \u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Thomas A. Cook\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1482226197\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781482226195\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e CRC Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/08\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 364\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.55lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.30h x 6.00w x 1.00d","brand":"Thomas A. Cook","offers":[{"title":"Hardcover","offer_id":48088373887231,"sku":"9781482226195","price":120.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_44fdea87-7e6f-4742-b4bd-850d8dfea1f3.jpg?v=1769104481","url":"https:\/\/www.whiterainbookhouse.com\/products\/excellence-in-managing-worldwide-customer-thomas-a-cook-9781482226195","provider":"WR Book House","version":"1.0","type":"link"}