{"product_id":"foundations-of-service-science-harry-jr-katzan-9781440106538","title":"Foundations of Service Science: A Pragmatic Approach","description":"Most of us are users and providers of services. In spit of the predominance of services in modern society, we actually know very little about them -- no best practices, no principles, no theories. This book provides information on services for people in business, governement, and education.\u003cp\u003e If you want to have the competitive edge in your personal and professional life, then it's imperative to understand service science. Service in itself can be described as a client\/provider interaction that creates and captures value, while a service system is defi ned as a structure of people and technology that adapts to the changing value of knowledge in the system. Combined, these two concepts form service science.\u003c\/p\u003e\u003cp\u003e Harry Katzan, managing editor of the prestigious Journal of Service Science and professor at a local university, takes a closer look at this newly emerging scientifi c fi eld for academics and practitioners alike in Service Science. With an easy-to-understand format, Katzan, offers a comprehensive introduction to service science for people in business, education, and government.\u003c\/p\u003e\u003cp\u003e Useful as a textbook and a professional guide, this innovative study contains eight chapters that each end with a comprehensive summary, a list of key words, questions, and additional selected readings. In addition, Harry Katzan, Jr. provides concrete examples and in-depth discussion on such timely topics as: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eService concepts \u003c\/li\u003e\n\u003cli\u003eService systems \u003c\/li\u003e\n\u003cli\u003eInformation services \u003c\/li\u003e\n\u003cli\u003eService management \u003c\/li\u003e\n\u003cli\u003eService business \u003c\/li\u003e\n\u003cli\u003eService technology\u003c\/li\u003e\n\u003c\/ul\u003e Service science has been touted as the up-and-coming discipline for the twenty-fi rst century. Learn more about this exciting fi eld and change how you think and perceive your world with Service Science!\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Harry Jr. Katzan\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1440106533\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781440106538\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e iUniverse\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/05\/2008\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 220\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.72lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.50d","brand":"Harry Jr. Katzan","offers":[{"title":"Paperback","offer_id":48439156441343,"sku":"9781440106538","price":19.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_0c7ab388-ad6a-4c8b-a925-0b8da37560a4.jpg?v=1777175811","url":"https:\/\/www.whiterainbookhouse.com\/products\/foundations-of-service-science-harry-jr-katzan-9781440106538","provider":"WR Book House","version":"1.0","type":"link"}