{"product_id":"from-bad-to-worse-dawn-walton-9781419633294","title":"From Bad to Worse: The shortest route to contact centre destruction","description":"The Contact Centre industry experiences problems with high staff turnover, poor efficiencies and low customer satisfaction. This book outlines an approach to driving improvements in the contact cetnre that translate into an increase in value add and satisfaction from the customers at the same time as providing a business model that allows an organisation to maintain and increase profits.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Dawn Walton\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1419633295\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781419633294\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Booksurge Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/06\/2006\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 188\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.44lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.99h x 5.24w x 0.40d","brand":"Dawn Walton","offers":[{"title":"Paperback","offer_id":48436482638079,"sku":"9781419633294","price":13.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_80764e0a-dee3-4d36-89f6-f25703bbc9e6.jpg?v=1777156863","url":"https:\/\/www.whiterainbookhouse.com\/products\/from-bad-to-worse-dawn-walton-9781419633294","provider":"WR Book House","version":"1.0","type":"link"}