{"product_id":"front-office-p-abbott-9781138130814","title":"Front Office","description":"\u003cp\u003eDesigned for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e Key features of this essential text: \u003cbr\u003e- user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook\u003cbr\u003e- updated in the light of recent developments such as global distribution systems and the internet\u003cbr\u003e- greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment\u003cbr\u003e- additional extended, practical exercise material. \u003cp\u003e\u003c\/p\u003eFront Office reflects the importance of different features of the receptionist's work and is divided into four main sections: \u003cbr\u003e- Procedural aspects\u003cbr\u003e- Dealing with people\u003cbr\u003e- Increasing yield\u003cbr\u003e- Management aspects \u003cp\u003e\u003c\/p\u003eFront Office is ideal for GNVQ\/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e P. Abbott, S. Lewry\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1138130818\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781138130814\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Routledge\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/30\/2015\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 218\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.50lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 10.00h x 8.00w x 0.56d","brand":"P. Abbott","offers":[{"title":"Hardcover","offer_id":43924183089407,"sku":"9781138130814","price":170.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_d6281573-a003-40c4-b543-a5fb3ea04efc.jpg?v=1681068960","url":"https:\/\/www.whiterainbookhouse.com\/products\/front-office-p-abbott-9781138130814","provider":"WR Book House","version":"1.0","type":"link"}