{"product_id":"funeral-home-customer-service-a-z-alan-d-wolfelt-9781879651449","title":"Funeral Home Customer Service A-Z: Creating Exceptional Experiences for Today's Families","description":"From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's \"experience economy\" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Alan D. Wolfelt\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1879651440\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781879651449\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Companion Press (CO)\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/01\/2005\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 233\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.90lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.90h x 5.90w x 0.70d","brand":"Alan D. Wolfelt","offers":[{"title":"Paperback","offer_id":44070234423551,"sku":"9781879651449","price":24.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_99c4c655-dcc4-4ec1-a0e5-3cc2f8595ea5.jpg?v=1685429148","url":"https:\/\/www.whiterainbookhouse.com\/products\/funeral-home-customer-service-a-z-alan-d-wolfelt-9781879651449","provider":"WR Book House","version":"1.0","type":"link"}