{"product_id":"game-on-2nd-edition-blair-stevenson-9781922553379","title":"Game On 2nd Edition: How to create a world-class coaching culture so you boost engagement and drive results","description":"\u003cp\u003eUnder pressure to lift employee engagement and performance?\u003c\/p\u003e\u003cp\u003eIf employee engagement and performance aren't where you need them to be in your contact centres, you'll benefit from creating a world-class coaching culture. With one in place, your team leaders will boost engagement and deliver the results you're seeking.\u003c\/p\u003e\u003cp\u003e\u003cem\u003eGame On\u003c\/em\u003e is a business parable that shows you how to make this change, leveraging behavioural science principles.\u003c\/p\u003e\u003cp\u003eThe story reflects the know-how we've developed from improving customer experience, productivity and sales performance in the contact centres and retail networks of more than 53 large organisations.\u003c\/p\u003e\u003cp\u003eSome of the things you'll discover in \u003cem\u003eGame On\u003c\/em\u003e include: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eHow to win: the High-Performance behaviours that create success\u003c\/li\u003e\n\u003cli\u003eHow to coach: the six High-Performance Coaching techniques team leaders need to use\u003c\/li\u003e\n\u003cli\u003eWhen to coach: the Coaching Rhythm team leaders need to follow to maximise performance.\u003c\/li\u003e\n\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Blair Stevenson\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1922553379\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781922553379\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Brava Limited\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/17\/2021\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 152\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.34lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.81h x 5.06w x 0.33d\u003c\/ul\u003e","brand":"Blair Stevenson","offers":[{"title":"Paperback","offer_id":43987051577599,"sku":"9781922553379","price":17.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_89614af1-9a02-4edb-8ab0-53ffe1f1fbfd.jpg?v=1683286723","url":"https:\/\/www.whiterainbookhouse.com\/products\/game-on-2nd-edition-blair-stevenson-9781922553379","provider":"WR Book House","version":"1.0","type":"link"}