{"product_id":"gamification-in-sales-support-mario-herger-9781502856029","title":"Gamification in Sales \u0026 Support","description":"Research shows when people are engaged they are more productive. That's why gamification has caught on in the corporate world. The clever combination of fields such as game design, psychology, motivation theory, neurophysiology, and behaviorism has been scientifically shown to improve engagement and compliance. While sales contests and other game elements have been used in the past for sales and contact centers, gamification is a much more sophisticated and comprehensive solution. The examples in this book will inspire you to better engage your agents and customers. Gamification in Sales and Support highlights several dozen examples of how organizations like yours are using gamification for engaging internal and external communities, encouraging knowledge sharing, and crowdsourcing innovation with gamified systems. A list of technologies and solutions providers will help you to start implementing your own gamification solutions.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Mario Herger\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1502856026\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781502856029\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/18\/2014\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 104\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.49lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 10.00h x 8.00w x 0.27d","brand":"Mario Herger","offers":[{"title":"Paperback","offer_id":48445234905343,"sku":"9781502856029","price":49.9,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_343a242d-c16c-4d2a-a9ea-62a2f238ce53.jpg?v=1777217392","url":"https:\/\/www.whiterainbookhouse.com\/products\/gamification-in-sales-support-mario-herger-9781502856029","provider":"WR Book House","version":"1.0","type":"link"}