{"product_id":"getting-to-sorry-marjorie-ingall-9781982163501","title":"Getting to Sorry: The Art of Apology at Work and at Home","description":"\u003cb\u003e\"A witty, useful guide\" (\u003ci\u003ePeople\u003c\/i\u003e) to apologies, why they matter, and the healing power of saying you're sorry, from the dynamic duo\u003c\/b\u003e\u003cb\u003e behind the acclaimed \u003ci\u003eSorryWatch\u003c\/i\u003e site.\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eIt's a truth universally acknowledged that terrible apologies are the worst\u003ci\u003e. \u003c\/i\u003eWe've all been on the receiving end, and oh, how they make us seethe. Horrible public apologies--excuse-laden, victim blame-y, weaselly statements--often go viral instantaneously, whether they're from a celebrity, a politician, or a blogger. We all recognize bad apologies when we hear them. So why is it so hard to apologize well? How can we do better? How could \u003ci\u003ethey\u003c\/i\u003e do better? \u003cp\u003e\u003c\/p\u003eMarjorie Ingall and Susan McCarthy show us the way with this fresh book that is \"philosophically deep, crisply reported, and funny as heck all the way through\" (Clive Thompson, author of \u003ci\u003eCoders\u003c\/i\u003e). Drawing on a deep well of research in psychology, sociology, law, and medicine, they explain why a good apology is hard to find and why it doesn't have to be. Alongside their six (and a half)-step formula for apologizing beautifully, Ingall and McCarthy also delve into how to respond to a bad apology; why corporations, celebrities, and governments seldom apologize well; how to teach children to apologize; how gender and race affect both apologies and forgiveness; and most of all, why good apologies are essential, powerful, and restorative.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Marjorie Ingall, Susan McCarthy\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 198216350X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781982163501\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Gallery Books\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/02\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 368\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.57lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.38h x 5.50w x 0.92d","brand":"Marjorie Ingall","offers":[{"title":"Paperback","offer_id":45478978355455,"sku":"9781982163501","price":19.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_b1a6c44f-820f-4443-a907-9777b5dacd33.jpg?v=1715936064","url":"https:\/\/www.whiterainbookhouse.com\/products\/getting-to-sorry-marjorie-ingall-9781982163501","provider":"WR Book House","version":"1.0","type":"link"}