{"product_id":"gigcx-terry-rybolt-9798393428921","title":"GigCX: The Benefits Of A Flexible Workforce","description":"In 2020, Brian Pritchard, Terry Rybolt, and Mark Hillary explained GigCX (Gig Customer Experience) to the world in their book 'GigCX: Customer Service In The Twenty-First Century.' This was followed in 2022 with 'Don't Fear The Gig Worker' - an exploration of how GigCX could redefine professional work in modern society. \u003cp\u003e\u003c\/p\u003eNow they are back, and this new book goes even further. \u003cp\u003e\u003c\/p\u003eIt explores what modern workers really want from employment and how companies need to adapt to post-Covid expectations of flexibility. It explores why traditional customer service contact centers are plagued with attrition and dissatisfied employees. It explores how people can build a long-term career in customer service to perform work that they find interesting and fulfilling. It explores the law around freelance workers and how flexible options, such as GigCX, enable a stronger focus on diversity and inclusion. \u003cp\u003e\u003c\/p\u003eEmployees are redefining their expectations of work so much that many are just deciding to abandon the idea of a Monday to Friday job altogether. How do you retain workers that don't want to work in offices or work regular daily shifts? \u003cp\u003e\u003c\/p\u003eGigCX: The Benefits Of A Flexible Workforce analyzes all these questions and defines a flexible future for customer service managers. If you are leading an internal contact center or CX department, or you work for a company that specializes in CX services, then this book is filled with information and ideas especially for you.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Terry Rybolt,Mark Hillary,Brian Pritchard\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798393428921\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/18\/2023\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 274\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.71lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.58d","brand":"Terry Rybolt","offers":[{"title":"Paperback","offer_id":48800920797439,"sku":"9798393428921","price":11.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/gigcx-terry-rybolt-9798393428921","provider":"WR Book House","version":"1.0","type":"link"}