{"product_id":"good-services-louise-downe-9789063695439","title":"Good Services: How to Design Services That Work","description":"Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a \"good\" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a \"good\" and \"bad\" service and describing the common elements within all services that mean they either work for users or don't. \u003cp\u003e\u003c\/p\u003eA practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Louise Downe\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 9063695438\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9789063695439\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Bis Publishers\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/03\/2020\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 192\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.75lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.60h x 5.10w x 0.70d","brand":"Louise Downe","offers":[{"title":"Paperback","offer_id":44133419974911,"sku":"9789063695439","price":23.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_0b6cebad-bb21-409f-82d2-f16d07a77ea1.jpg?v=1687486010","url":"https:\/\/www.whiterainbookhouse.com\/products\/good-services-louise-downe-9789063695439","provider":"WR Book House","version":"1.0","type":"link"}