{"product_id":"great-customer-service-on-the-kristin-anderson-9780814477953","title":"Great Customer Service on the Telephone","description":"\u003cp\u003e\u003cstrong\u003eA thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eFirst impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.\u003c\/p\u003e\u003cp\u003eIn this book, you will be able to double your effectiveness when you learn how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ehandle irate customers\u003c\/li\u003e\n\u003cli\u003eend those \"endless\" calls\u003c\/li\u003e\n\u003cli\u003etake meaningful messages\u003c\/li\u003e\n\u003cli\u003ehandle conference calls and transfer calls\u003c\/li\u003e\n\u003cli\u003escreen calls and ask focused questions\u003c\/li\u003e\n\u003cli\u003euse the phone during emergencies\u003c\/li\u003e\n\u003cli\u003eimprove your voice effectiveness\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eWith worksheets, checklists, and fill-in forms, \u003cem\u003eGreat Customer Service on the Telephone\u003c\/em\u003e will inspire fabulous phone service.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Kristin Anderson\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 081447795X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780814477953\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Amacom\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/26\/1992\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 96\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.45lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.70h x 6.80w x 0.30d\u003cbr\u003e\u003cbr\u003e\u003cb\u003eReview Citation(s): \u003c\/b\u003e\u003cbr\u003e\u003ci\u003eLibrary Journal\u003c\/i\u003e 02\/15\/1993","brand":"Kristin Anderson","offers":[{"title":"Paperback","offer_id":43926431367423,"sku":"9780814477953","price":12.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_42ff7c52-0f5d-4e8c-90a3-05f94c4c529c.jpg?v=1681083053","url":"https:\/\/www.whiterainbookhouse.com\/products\/great-customer-service-on-the-kristin-anderson-9780814477953","provider":"WR Book House","version":"1.0","type":"link"}