{"product_id":"handling-difficult-people-john-townsend-9781404175679","title":"Handling Difficult People: What to Do When People Try to Push Your Buttons","description":"\u003cp\u003eLet's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes \"button pushers\" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with \"crazy-makers\" on a brand new level.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e John Townsend\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1404175679\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781404175679\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Thomas Nelson\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/19\/2009\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 132\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.30lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.80h x 5.00w x 0.40d","brand":"John Townsend","offers":[{"title":"Paperback","offer_id":43994970980607,"sku":"9781404175679","price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_5a77e0ec-5d27-4890-b2c5-d6c88ce33900.jpg?v=1683333264","url":"https:\/\/www.whiterainbookhouse.com\/products\/handling-difficult-people-john-townsend-9781404175679","provider":"WR Book House","version":"1.0","type":"link"}